The following terms and conditions apply to all website development / design services provided by Exclusive Web Limited.
Exclusive Web Limited will carry out work only where an agreement is provided either by email, telephone or mail. Exclusive Web Limited will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Exclusive Web Limited and the client, this includes telephone and email agreements.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges for services to be provided by Exclusive Web Limited are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Exclusive Web Limited reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (50%) percent of the project quotation total before the work is supplied to the Client for review. The remaining fifty (50%) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials. Payment for services is due by bank transfer. Bank details will be made available on invoices.
4. Client Review
Exclusive Web Limited will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Exclusive Web Limited otherwise within ten (10) days of the date the materials are made available to the Client.
5. Turnaround Time and Content Control
Exclusive Web Limited will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon Exclusive Web Limited receiving initial payment, unless a delay is specifically requested by the Client and agreed by Exclusive Web Limited.
In return, the Client agrees to delegate a single individual as a primary contact to aid Exclusive Web Limited with progressing the commission in a satisfactory and expedient manner.
During the project, Exclusive Web Limited will require the Client to provide website content; text, images, movies and sound files.
6. Failure to provide required website content
Exclusive Web Limited is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that Client provides all the required information in advance. On any occasion where progress cannot be made with Client’s website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.
If you agree to provide us with the required information and subsequently fail to do within 3 weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages.
Using our content management system you are able to keep your content up to date yourself.
Invoices will be provided by Exclusive Web Limited upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.
8. Additional Expenses
Client agrees to reimburse Exclusive Web Limited for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
9. Web Browsers
Exclusive Web Limited makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that Exclusive Web Limited cannot guarantee correct functionality with all browser software across different operating systems.
Exclusive Web Limited cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Exclusive Web Limited reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Exclusive Web Limited’s Web space, Exclusive Web Limited will, at its discretion, remove all such material from its web space. Exclusive Web Limited is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Exclusive Web Limited reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Exclusive Web Limited in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice or by email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
All Exclusive Web Limited services may be used for lawful purposes only. You agree to indemnify and hold Exclusive Web Limited harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Exclusive Web Limited the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Exclusive Web Limited permission and rights for use of the same and agrees to indemnify and hold harmless Exclusive Web Limited from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Exclusive Web Limited that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
14. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on memory USB stick or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Exclusive Web Limited to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
15. Design Credit
A link to Exclusive Web Limited will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. The Client also agrees that the website developed for the Client may be presented in Exclusive Web Limited’s portfolio.
16. Access Requirements
If the Client’s website is to be installed on a third-party server, Exclusive Web Limited must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
17. Post-Placement Alterations
Exclusive Web Limited cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
18. Domain Names
Exclusive Web Limited may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Exclusive Web Limited. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
19. Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to Exclusive Web Limited, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
20. Governing Law
This Agreement shall be governed by English Law.
Exclusive Web Limited hereby excludes itself, its Employees and or Agents from all and any liability from:
• Loss or damage caused by any inaccuracy;
• Loss or damage caused by omission;
• Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
• Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Exclusive Web Limited to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.